Privacy Policy
Effective Date: 1st July 2026
At Grove Lawn Care, operated by Grove Ventures Pty Ltd (ACN 698 670 101, ABN 82 698 670 101), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or use our services.
Information We Collect
We may collect personal information including:
Name
Phone number
Email address
Property address
The service you are enquiring about
Information you provide in messages or enquiries
Photos you choose to send us relating to your property or requested services
You may provide this information when you:
Submit a contact form on our website
Contact us by phone, SMS or email
Contact us through Facebook, Instagram or Google Business Profile
Request a quote or book a service
Why We Collect Your Information
We collect your information so we can:
Respond to your enquiries
Provide quotes and services
Schedule and manage appointments
Communicate with you about your booking
Process payments
Improve our services and customer experience
Meet our legal obligations
How We Store Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Your information may be stored using secure electronic systems, including our job management software, email services and other trusted business systems used to operate Grove Lawn Care.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information where reasonably necessary with trusted service providers who help us operate our business, including:
Our accountant
Payment providers
Software providers used to manage bookings, customer records or payments
Government authorities where required by law
These providers are only given the information necessary to perform their services.
Payments
Payments may be processed through secure third-party payment providers, including Stripe and GoCardless.
Grove Lawn Care does not store your payment card or bank account details.
Website Analytics and Cookies
Our website uses Google Analytics and Google Search Console to help us understand how visitors use our website and to improve its performance.
These services may collect anonymous information such as:
Pages visited
Time spent on the website
Browser type
Device information
General location information
Our website may also use cookies to improve your browsing experience and website functionality.
You can choose to disable cookies through your web browser, although some parts of the website may not function as intended.
Marketing Communications
From time to time, we may send service updates, newsletters or promotional communications.
You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.
To make a request, please contact us using the details below.
Overseas Disclosure
Some of the software and online services we use may store or process information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy requirements.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.
The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Grove Lawn Care
Grove Ventures Pty Ltd
ABN: 82 698 670 101
Email: admin@grovelawncare.com