Terms and Conditions
Effective Date: 1st July 2026
These Terms & Conditions govern the provision of services by Grove Lawn Care, operated by Grove Ventures Pty Ltd (ACN 698 670 101, ABN 82 698 670 101). By requesting a quote, booking a service or entering into a subscription with Grove Lawn Care, you agree to these Terms & Conditions.
Our Service Promise
At Grove Lawn Care, we believe great service is about more than just mowing lawns.
Respect
We treat every property with the same care and respect we would our own.
Communication
If plans change, we'll let you know. We believe clear, honest communication is just as important as the work itself.
Reliability
Our subscription model has been built around the Northern Rivers climate to help keep your lawn looking its best throughout the year.
Quality
If something isn't right, please let us know within 48 hours and we'll work with you to make it right.
Quotes
All quotes are valid for 14 days unless otherwise stated.
Quotes are based on the information available at the time they are prepared. Grove Lawn Care reserves the right to revise a quoted price where:
the property differs significantly from the information provided;
the lawn size is larger than expected;
access is difficult or unsafe;
excessive overgrowth, weeds or additional work is required;
the property contains significantly less established lawn than anticipated;
hazards or unforeseen site conditions exist; or
additional services are requested.
Any revised pricing will be discussed with you before additional work is carried out.
Subscription Services
Subscription services are designed to provide ongoing professional lawn care throughout the year.
Service frequency may vary throughout the seasons to suit lawn growth and weather conditions.
Your subscription payment remains the same throughout the year, even if service frequency increases or decreases to suit seasonal growth.
Subscriptions are billed automatically every fortnight in advance using your nominated payment method.
Subscriptions may be paused by contacting Grove Lawn Care.
Where a subscription has been paused long enough for significant lawn overgrowth to occur, additional restoration or catch-up charges may apply before regular servicing resumes.
Customers may cancel their subscription at any time. Cancellation will take effect at the conclusion of the prepaid subscription period.
Payments
Invoices are due within 7 days unless otherwise agreed.
Subscription payments are processed automatically through approved payment providers including Stripe and GoCardless.
If a payment fails:
we will contact you to arrange payment;
we may attempt to process the payment again;
payments outstanding after 7 days may incur a late payment fee;
payments outstanding after 14 days may result in suspension of services until the account is brought up to date.
Wet Weather Policy
Living in the Northern Rivers means wet weather is part of life.
Our subscription model has been designed around the local climate, allowing us to respond quickly when weather prevents mowing.
Where conditions are too wet to safely mow or where mowing may damage your lawn, we may:
postpone the service;
perform alternative agreed services where appropriate;
reschedule your visit as soon as conditions safely allow; and
keep you informed throughout the process.
While we work hard to maintain our schedule, severe or prolonged weather events may occasionally result in unavoidable delays.
Customer Responsibilities
To help us provide a safe and efficient service, customers agree to:
provide safe and reasonable access to the property;
unlock gates where required;
ensure the work area is reasonably clear of toys, hoses, furniture and other movable items;
advise us of any irrigation systems, sprinklers, hidden pipes, electrical cables, septic systems, pet fences, ornaments, garden lighting or other concealed hazards;
advise us of any known allergies or sensitivities before lawn treatments are applied;
advise us of any aggressive pets or other safety concerns; and
ensure lawns are reasonably clear of pet waste prior to each scheduled lawn service.
Where excessive pet waste is present, Grove Lawn Care may, at our discretion, leave the affected area unserviced or apply an additional cleaning fee before mowing can proceed.
Failure to disclose hidden hazards may result in additional charges where equipment is damaged or work cannot be safely completed.
Hidden Objects & Equipment Damage
Customers are responsible for ensuring lawns are reasonably clear of hidden objects before each visit.
Grove Lawn Care accepts no responsibility for damage caused to our equipment by hidden or undisclosed hazards including, but not limited to:
rocks;
steel posts;
wire;
hidden irrigation components;
garden edging;
buried debris; or
any other concealed object.
Where our equipment is damaged due to hidden or undisclosed hazards, Grove Lawn Care reserves the right to recover reasonable repair or replacement costs and any additional labour costs directly resulting from that damage.
Property Access
The customer does not need to be present during the service provided safe access has been arranged.
If we are unable to access the property:
we will attempt to contact you;
where practical, we may wait briefly to resolve the issue;
if access cannot be obtained, the service may be cancelled or rescheduled.
Repeated access issues may result in a missed service fee or full service charge where the missed visit was outside Grove Lawn Care's control.
Repeated inability to access a property may also result in suspension or termination of ongoing services.
Pets
For the safety of both your pets and our team, we recommend that pets are secured away from the work area during lawn care and dog waste removal services.
At our discretion, services may proceed while pets remain in the yard where they are considered safe, well controlled and unlikely to interfere with the work.
Grove Lawn Care reserves the right to postpone or decline services where animals present a safety risk.
Health & Safety
We reserve the right to postpone or refuse any service where we reasonably believe conditions are unsafe.
This includes, but is not limited to:
aggressive animals;
snakes;
broken glass;
hazardous waste;
unsafe terrain;
storm damage;
dangerous weather conditions; or
any situation that may place our team, customers or property at risk.
Lawn Treatments
We may apply fertilisers, herbicides or other lawn treatment products as part of our services.
Only products approved for their intended use will be applied.
Customers are responsible for advising Grove Lawn Care of any known allergies, sensitivities or concerns before treatments are carried out.
Where aftercare instructions are provided, customers agree to follow those instructions.
Grove Lawn Care is not responsible for outcomes resulting from failure to follow aftercare instructions.
Lawn Health & Weed Management
While we use professional products and practices, lawn health depends on many factors outside our control, including weather, irrigation, soil quality, shade, pests, previous maintenance and customer aftercare.
Weed management is an ongoing process and may require multiple treatments over time.
Accordingly, Grove Lawn Care cannot guarantee specific lawn health or weed control outcomes.
Green Waste
Unless otherwise agreed:
grass clippings will be placed into the customer's green waste bin where practical;
where the customer's bin is full, Grove Lawn Care may remove the clippings from the property.
Additional green waste removal may incur additional charges where excessive volumes are generated.
Photographs
Grove Lawn Care may take photographs of completed work for quality assurance and record-keeping.
We will always seek your permission before using identifiable photographs or videos of your property for advertising, marketing, social media or our website.
Customer Satisfaction
If you are dissatisfied with a service, please contact us within 48 hours of completion.
Where appropriate, we will:
return to rectify the issue;
repair damage caused by our negligence;
make an insurance claim where applicable; or
provide a partial or full refund where we determine this is the most appropriate resolution.
Each matter will be assessed on its individual circumstances.
Insurance
Grove Lawn Care maintains $20 million Public Liability Insurance.
We accept responsibility for damage directly caused by our negligence.
We are not responsible for damage resulting from pre-existing defects, hidden objects, underground services (including irrigation and electrical cables), or hazards that were not reasonably visible or disclosed to us before work commenced.
Suspension & Termination
Grove Lawn Care reserves the right to suspend or terminate services where necessary, including (but not limited to):
repeated non-payment;
unsafe working conditions;
abusive or threatening behaviour;
repeated inability to access the property; or
any circumstance where continuing the service is not reasonably practicable.
Website Information
Information published on our website is provided in good faith and is intended as general information only.
Prices, services and promotions may change without notice.
Where possible, customers affected by changes to ongoing subscription pricing will be notified in advance.
Force Majeure
Grove Lawn Care is not liable for delays or failure to perform services resulting from circumstances beyond our reasonable control, including but not limited to severe weather, flooding, bushfires, storms, natural disasters, government restrictions, equipment failure, supplier delays, illness or other unforeseen events.
Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Contact Us
Grove Lawn Care
Operated by Grove Ventures Pty Ltd
ACN: 698 670 101
ABN: 82 698 670 101
Email: admin@grovelawncare.com